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I'd like to learn
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Something doesn't work
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I want to share feedback
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I'd like to suggest a feature
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I'm looking for the Billing info
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I have a Privacy question
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Accounts & Preferences
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Manage your Inbox
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Compose an email
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Unique Spark features
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Spark for teams
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Calendars and integrations
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Thread view
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Spam
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Folders
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Bulk actions
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Mail Rules
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Printing Emails
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Saving Emails locally
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See accounts separately
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Create a folder
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Create subfolders
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Renaming folders
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Moving folders
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Smart folders
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Other
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Create a folder on Mac:
1. Click Spark at the top left of your screen.
2. Open Preferences > Folders.
3. Click on the plus sign at the bottom left.
4. Select Folder.
5. In a pop-up window, click on the Location field and choose where to create a folder.
6. Fill out the Name field.
7. Click Create.
8. Tick your new folder on the list of folders to add it to the Favorites section on the sidebar.
Create folder on iOS:
1. Tap the menu icon at the top left.
2. Select Edit list on the sidebar.
3. Scroll down and select Create a Folder under one of your accounts.
4. Fill out the Name field.
5. Under Folder location, select where to add a folder.
6. Tap Add at the top right.
7. To keep your new folder on the sidebar, tap the plus icon near it.
8. Select Save at the top right of the sidebar.
Currently, you can set up folders only in Spark for Mac and iOS. For Android devices, please create folders on the web page of your email service.
The folder you create on Mac or iOS also appears in Spark on your Android device if you are signed in to the same account. To access this folder on your smartphone, please add it to the sidebar.
More details: https://support.readdle.com/spark/manage-your-inbox/create-a-folder
1. Click Spark at the top left of your screen.
2. Open Preferences > Folders.
3. Click on the plus sign at the bottom left.
4. Select Folder.
5. In a pop-up window, click on the Location field and choose a folder where you want to create a subfolder.
6. Fill out the Name field.
7. Click Create.
8. Tick your new folder on the list of folders to add it to the Favorites section on the sidebar.
Create subfolder on iOS:
1. Open the sidebar and tap Edit list.
2. Scroll down and tap the More icon near the folder.
3. Select Create Subfolder.
4. Type the folder name.
5. Select Add at the top right.
6. Tap the plus icon near your new folder to keep it on the sidebar.
7. Select Save at the top right of the sidebar.
If you pinned a folder to the sidebar and want to create a subfolder inside it, you need to unpin it first. Find the needed folder on the list and tap the minus sign near it. Then, scroll down, tap More near the folder and select Create Subfolder.
Currently, you can set up subfolders only in Spark for Mac and iOS. For Android devices, please create folders on the web page of your email service.
The folder you create on Mac or iOS also appears in Spark on your Android device if you are signed in to the same account. To access this folder on your smartphone, please add it to the sidebar.
More details: https://support.readdle.com/spark/manage-your-inbox/create-a-folder
In Spark, you can set up a smart folder to filter emails by sender, attachments or content. A smart folder gives you quick access to chosen emails and makes your inbox more organized.
Please note: Smart folders exist only in Spark and don't display on the web page of your email account.
Learn how to create, edit or delete a smart folder in Spark: https://support.readdle.com/spark/manage-your-inbox/create-a-smart-folder
1. Hold Cmd ⌘ and click the other emails you want to select or press Cmd ⌘ + A to select all emails in the current folder.
2. On the right, choose one of the actions.
3. To cancel an action, tap Undo at the bottom of the screen or press Cmd ⌘ + Z in under 5 seconds. It’s also possible to manually cancel an action later.
1. Tap and hold an email in your inbox to trigger the selection mode.
2. In a pop-up menu, tap Select.
3. Tap at the other emails you want to select or tap Select All at the top right to act on all emails in the current folder.
4. After selecting the desired emails, choose one of the actions at the bottom.
Note: The bulk actions toolbar directly correlates with swipe actions settings: four actions chosen as swipe ones are displayed on the toolbar and all the others are reachable through the More icon .
To cancel an action, tap Undo at the bottom of the screen in under 5 seconds. It’s also possible to manually cancel an action later.
Note: When you delete emails from the Trash folder, they cannot be recovered.
1. Long tap an email in your inbox.
2. Tap the other emails you want to select. To choose all emails in the current folder, tap Select All at the bottom.
3. To cancel the selection, tap the cross icon at the top left. To deselect a single email, just tap on it.
4. After selecting the desired emails, choose one of the actions on the top toolbar.
Note: The bulk actions toolbar directly correlates with swipe actions settings: four actions chosen as swipe ones are displayed on the toolbar and all the others are reachable through the More icon .
To cancel an action, tap Undo at the bottom of the screen in under 5 seconds. It’s also possible to manually cancel an action later.
Note: When you delete emails from the Trash folder, they cannot be recovered.
More details: https://support.readdle.com/spark/manage-your-inbox/perform-actions-on-multiple-emails
At the moment Spark relies on the mail rules which were created on the server of your email account. There is no way to create or manage them via Spark.
However, we understand that this feature can be useful for many users and have it in our wishlist for further improvements. You can vote for this feature, so that our team will surely let you know if mail rules are supported in Spark.
As a workaround, you can set up rules on the server and these settings will be synchronized to Spark. Here is the list of the most popular email services and instructions on how to set up the rules:
Gmail https://support.google.com/mail/answer/6579?hl=en
iCloud https://support.apple.com/kb/ph2650?locale=en_US
Outlook https://support.office.com/en-us/article/inbox-rules-in-outlook-web-app-edea3d17-00c9-434b-b9b7-26ee8d9f5622?ui=en-US&rs=en-US&ad=US
Yahoo https://help.yahoo.com/kb/SLN15994.html
Choose and open the needed email.
1. Click 
on the toolbar at the top.
2. Select Print.
3. Choose Only Last Email or All Messages if you want to print all emails from the thread.
4. Tick Print with history and/or Print with Comments if needed.
5. Click Print.
6. Make sure all the needed settings of the dialog are finished and click Print at the bottom right.
1. Choose and open the needed email.
2. Tap the print 
icon on the toolbar at the bottom. If there is no such an icon, tap More 
and select Print.
3. Choose Only Last Email or All Messages if you want to print all emails from the thread.
4. Choose include history and/or include comments if needed.
5.Tap Print.
6. Select Printer, set the number of copies and tap Print at the top right.
1. Choose and open the needed email.
2. Tap the print icon on the toolbar at the bottom. If there is no such an icon, tap More and select Print.
3. Choose Only Last Email or All Messages if you want to print all emails from the thread.
4. Choose include history and/or include comments if needed.
5.Tap Print.
6. Select Printer, set the number of copies and tap Print at the top right.
Spark doesn’t backup emails. Therefore, emails cannot be stored locally: all the emails are located on the IMAP server and Spark provides you with access to it.
Meanwhile, Spark caches emails and attachments over the past month when connected to Wi-Fi, so that you can later look through your Inbox even offline. Cached emails can’t be saved locally as well, which means you can’t open them in a separate file, or you won’t be able to move/copy them while you don’t have access to the server.
Note: Your device should be connected to the Internet in order to take account. While offline, you can read cached emails only.
To reveal the list of accounts connected to Spark and work with them separately, click on the grey arrow on the left side of the INBOX on the sidebar. Click on an individual account under 'Inbox' to see Inbox only of this account.
To see all accounts individually, tap the grey arrow on the INBOX left side on the sidebar. Tap the needed account under 'Inbox' to see Inbox only of this account.
To reveal the list of accounts connected to Spark and work with them separately, tap the grey arrow on the left side of the INBOX on the sidebar. Tap an individual account under 'Inbox' to see Inbox only of this account.
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Attachments
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Templates
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Aliases
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Set an email address for sending emails
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Read receipt feature
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Other
- Add Button
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Attachment max size
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Inline attachments
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Other
- Add Button
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Reorder templates
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Other
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Before adding an alias to Spark, please set up it in the settings of your email provider. Then, add it to Spark by following these steps:
1. Click Spark at the top left of your screen.
2. Select Accounts and click on the needed account.
3. Click Alias at the top.
4. To add a new alias, click on the plus icon at the bottom.
5. Enter your alias name and email address. They should be the same as in the settings of your email provider.
While composing an email, click on your email address in the From: field and select your alias to use with this email.
1. Tap the menu icon at the top left.
2. Open Settings > Mail Accounts.
3. Tap the needed account.
4. Select Add alias.
5. Type your alias name and email address. They should be the same as in the settings of your email provider.
6. Tap Save.
While composing an email, tap your email address at the top and select your alias to use it with this email.
1. Tap the menu icon at the top left.
2. Tap Settings at the bottom.
3. Go to Mail Accounts and select the needed account.
4. Tap Add Alias.
5. Type your alias name and email address. They should be the same as in the settings of your email provider.
6. Tap Save.
To make an alias your default email address, open Settings > Mail Accounts > Default Email Address and select your alias.
Note: The default email address appears in the From: field only when you compose a new email. It isn't applied automatically when you reply to an email in an existing thread.
More details: https://support.readdle.com/spark/sending-emails/set-up-an-email-alias
When you use multiple accounts, you can choose a default one. When you compose an email, the From: field will contain your default email address.
- Choose and open the needed email.
- Click Spark at the top left of your screen.
- Select Accounts.
- Click Default Account at the bottom left.
- Select one of your accounts from the list or choose the Most Recent option. In this case, the last account you used to email someone is the default.
1. Tap the menu icon at the top left.
2. Open Settings.
3. Tap Email Accounts > Default Email Address.
4. Tick one of your accounts from the list or choose the Most Recent option. In this case, the last account you used to email someone is the default.
1. Tap the menu icon at the top left.
2. Tap Settings.
3. Tap Mail Accounts > Default Email Address.
4. Tick one of your accounts from the list or choose the Most Recent option. In this case, the last account you used to email someone is the default.
Currently, we are not planning to add the "read receipt" feature to Spark. Meanwhile, if this feature is important for your workflow, you can share your feedback with us.
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Smart Inbox
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Smart Search
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Personalization
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Teams functionality
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Reminder to follow-up
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Snooze
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Send Later
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Smart Notifications
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Email Signatures
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Other
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The Smart Inbox gathers emails from your various accounts and sorts them into Personal, Notifications, and Newsletters. New emails are available at the top of your inbox while read messages go to the Seen section at the bottom.
The Smart Inbox helps you manage your emails faster; you can focus on important messages and quickly clear the rest. Spark allows you to customize the Smart Inbox to work optimally for you.
Learn how to customize your Smart Inbox: https://support.readdle.com/spark/personalization/customize-your-smart-inbox
With Spark, you can quickly find any email using its smart search. Spark can filter emails by content, date, sender or recipient, attachments, etc.
Learn how to use Smart Search: https://support.readdle.com/spark/manage-your-inbox/use-smart-search
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Light & Dark Mode
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Sidebar
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Email viewer
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Avatars
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Toolbar
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Swipes
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1. Click Spark at the top left of your screen.
2. Open Preferences > General.
3. Under Dark Theme support, select one of the options:
According to System Preferences is a default setting. It means Spark switches to the Dark or Light Theme depending on the appearance you choose in System Preferences of your Mac.
Always use Dark theme means Spark always has the darkened interface enabled, even if your Mac uses the default Light theme.> General.
Always use Light theme makes Spark always use the Light theme, even if you enable the Dark Theme on your Mac via System Preferences.
Note: The Dark Mode doesn’t affect HTML emails as newsletters; they are displayed as usual.
- Tap the menu icon at the top left.
- Open Settings > Personalization > Appearance.
- Tick one of the options:
-Light
-Dark
-System (park will adapt its look depending on the system settings on your iPhone or iPad. For example, when you set a system-wide Dark Mode, Spark automatically turns on the Dark color scheme.)
-True Black (Black Color Scheme that’s especially beneficial on OLED screens for the battery conscious.)
1. Tap the menu icon at the top left.
2. Tap Settings > Themes.
3. Pick one of the options:
-Classic theme
-Light theme
-Dark theme
-Battery Saver
If your device is running Android 10, you can tick System, and Spark will switch to the Light or Dark theme depending on your system settings.
- Tap the menu icon at the top left.
- Open Settings > Email Viewer.
- Under the Main Toolbar Action, you can select the options to display at the bottom of the email viewer. Tick one of the options: Archive, Delete, or Archive and Delete. Now, they appear on the toolbar:
Note: The Mark as read/unread , Reply , and Snooze actions always display on the toolbar. To access other actions (e.g. print or save an email as PDF), tap the More icon .
Under When Email is Archived or Deleted, tick one of the options. Spark can either open the next email after you archive or delete the previous one or return to the email list.
Tick one of the options under the Default Browser. If you select In-App, Spark opens links from emails in the built-in browser. This option allows you to quickly return to Spark after viewing a web page. Alternatively, you can select Safari as the default browser. In this case, you’ll have to switch apps to return to Spark. Spark can also open links in Google Chrome. If you have the Chrome app installed on your device, tick Chrome.
- Tap the menu icon at the top left.
- Tap Settings at the bottom.
- Open Email Viewer.
- Under the Main Toolbar Action, you can select the options to display at the top of the email viewer. Tick one of the options: Archive, Delete, or Archive & Delete.
Note: The Mark as read/unread , Pin , and Snooze actions always display on the toolbar. To access other actions, tap the More icon .
Under the When Email is Archived or Deleted, tick one of the options. Spark can either open the next email after you archive or delete the previous one or return to the email list.
Tick one of the options under the Open links in. If you tick In-App, Spark opens links in the built-in browser. This option allows you to quickly return to Spark after viewing a web page. If you want to open links in your smartphone’s default browser (e.g. Chrome), tick Default Browser. In this case, you’ll have to switch apps to return to Spark.
Spark now lets you personalize the toolbar with your own favorite email actions and arrange them in any order you like.This is possible with the Spark for iOS 2.5.2 or newer. Some of the actions can also be customized on Android.
Open an email and tap 
on the toolbar at the bottom > Edit Toolbar. Or: Tap the menu icon at the top left > Open Settings > Email Viewer > Personalize toolbar.
Tap the minus sign to remove actions from the toolbar to the More menu. Tap the plus sign to add actions to the tollbar. It’s up to you to decide which one you need the most.
Note: You can add up to 6 actions to appear on your toolbar.
Under When Email is Archived or Deleted, tick one of the options. Spark can either open the next email after you archive/delete the previous one or return to the email list.
- Tap the menu icon at the top left.
- Tap Settings.
- Open Email Viewer.
- Under the Main Toolbar Action, you can select the options to display at the top of the email viewer.
- Tick one of the options: Archive, Delete, or Archive & Delete.
Note: The Mark as read/unread , Pin , and Snooze actions always display on the toolbar. To access other actions, tap the More icon .
Under the When Email is Archived or Deleted, tick one of the options. Spark can either open the next email after you archive/delete the previous one or return to the email list.
Note: Swipe preferences sync across all your devices.
- Click Spark at the top left of your screen.
- Open Preferences > General.
- Click Swipe Actions at the top.
- Click on the action near a swipe and select one of the available options.
Note: Swipes in Spark work only on Macs with touchpads or Magic Mouses.
- Tap the menu icon at the top left.
- Open Settings > Personalization > Swipes.
- Tap a swipe.
- Select one of the actions.
Note: Spark suggests to use the options you set as swipe actions (e.g. pin or delete) as batch actions when you select multiple emails. Learn how to use batch actions.
- Tap the menu icon at the top left.
- Tap Settings.
- Open Personalization > Swipes.
- Tap a swipe.
- Select one of the actions.
Note: Spark suggests to use the options you set as swipe actions (e.g. pin or delete) as batch actions when you select multiple emails. Learn how to use batch actions.
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Shared Drafts
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Shared Threads
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Shared Links
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Shared Inbox
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Email Delegation
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Premium Spark for Teams
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With Spark for Teams, you can create a shared draft to write an email together in real time and discuss it privately in the comments. You may want your teammates to proofread your email before sending or to add some missing information.
Learn how to use the Shared drafts feature: https://support.readdle.com/spark/spark-for-teams/shared-drafts-write-emails-together-with-your-team
With the Shared threads feature and its private comments, it's easy to ask your teammates for help with answering an email, quickly get all the information and documents needed for a reply or share and discuss valuable insights and feedback from your clients.
Learn how to use the Shared threads feature: https://support.readdle.com/spark/spark-for-teams/shared-threads-discuss-emails-with-your-team
-Provide instant access to an email by sharing the link on Slack, Confluence, or other tools your team uses
-Add email links to internal docs to keep everyone on the same page
-Share great email templates with your team
Learn how to use the Shared links feature: https://support.readdle.com/spark/spark-for-teams/shared-links-move-your-emails-outside-the-inbox
Shared Inboxes like info@.. / hello@.. / support@.. are important communication channels between you and your customers. That’s why it’s so crucial for us to get them right. We designed a survey to learn as much as possible about what you need from Shared Inboxes in Spark.
Follow the link to share your vision.
Learn how to delegate an email: https://support.readdle.com/spark/spark-for-teams/how-to-delegate-an-email
With the Premium plan, you can invite an unlimited number of team members to draft an email in real time (the free plan enables two active collaborators).
When you create a link to an email, the Premium plan enables the advanced sharing settings. You can choose who is able to view the shared email: anyone with a link, just you, or your team members only. The free plan doesn’t allow you to share the link exclusively with your team.
With the Premium plan, your team can create an unlimited number of email templates while the free plan allows only 5 templates per team.
The Premium plan enables the unlimited email delegation for your team.
Learn how to upgrade Sark: https://support.readdle.com/spark/spark-for-teams/how-to-upgrade-spark-to-premium
Save time and get a higher response rate on your emails with follow-up reminders. If your email receives no response by the time you specify, Spark reminds you about it. The email appears in your inbox again so you can write a follow-up.
Learn how to set follow-up reminders: https://support.readdle.com/spark/sending-emails/set-follow-up-reminders
Snooze an email and get back to it when the time is right. Snoozing works across all your Apple devices. If you can't finish a task today, swipe your email to snooze for tomorrow or another day. Tune available Snooze times to your liking with options like "This Weekend" or "Next Month".
Learn how to snooze emails in Spark: https://support.readdle.com/spark/manage-your-inbox/snooze-an-email
In Spark, you can set an email to be sent later. This feature is helpful when you want to make sure other people receive your email when they are most likely to read it.
Learn how to schedule an email to send later: https://support.readdle.com/spark/sending-emails/schedule-an-email-to-send-later
Select the notification type, choose the notification preview, set quick actions for notifications on the lock screen, adjust notification sounds, and more.
Learn how to fully customise notifications in Spark: https://support.readdle.com/spark/getting-started/customize-notifications
Spark allows you to create a pre-arranged signature which appears automatically at the bottom of the email composer. You can have multiple signatures and set the default ones for different accounts to save time while writing emails.
Learn how to manage Email signatures in Spark: https://support.readdle.com/spark/sending-emails/manage-email-signatures?from_search=51275455
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Create a Team
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Change the Owner
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Delete Members
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Other
- Add Button
Learn how to create, edit or delete a team here: https://support.readdle.com/spark/spark-for-teams/how-to-create-and-manage-a-team
- Click Spark at the top left of your screen
- Select Teams.
- Choose a team and click Manage Team & Profile.
- On the Team Preferences page, select the Members tab at the top.
- Find the person you want to remove (use the search field if needed).
- Click on the Admin/Member button on the right from the person’s email and choose Deactivate account.
Note:You can activate it again when you want this person to come back to the team.
- Tap the menu icon
at the top left. - Open Settings > Teams.
- Select Manage Team.
- On the Team Preferences page, tap Members at the top.
- Find the person you want to remove (use the search field if needed).
- Tap the Admin/Member button on the right from the person’s email and choose Deactivate account.
Note:You can activate it again when you want this person to come back to the team.
- Tap the menu icon
at the top left. - Tap Settings at the bottom.
- Select Teams.
- Select Manage Team.
- On the Team Preferences page, tap Members at the top.
- Find the person you want to remove (use the search field if needed).
- Tap the Admin/Member button on the right from the person’s email and choose Deactivate account.
Note:You can activate it again when you want this person to come back to the team.
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My question concerns Calendars.
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I have a question about integrations.
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The built-in calendar in Spark works only with the following calendars:
- Exchange
- iCloud
For example, if you want to use your Google calendar, please add to Spark the Gmail account to which this calendar belongs.
For other accounts such as Yahoo, Outlook or custom IMAP, the option to enable calendars in the settings will be greyed out.
To learn more about Spark calendars, please check out these articles:
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Delete one email from a thread
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Share one email from a thread
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Moving one email from a thread
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Changing the email order in threads
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Disabling threads
- Add Button
Spark groups messages in threads based on the email subject. Most actions you perform on emails in your inbox (e.g. pin, snooze, archive, delete, etc.) affect the whole thread. Meanwhile, you can delete a specific email in a thread.
1. Open a thread.
2. Click More on the needed email.
3. Select Delete.
1. Open a thread.
2. Tap More on the needed email.
3. Select Delete.
1. Open a thread.
2. Tap More on the needed email.
3. Select Delete.
You can share a single email by creating a link. This option is great when you want to show one message, without sharing the entire thread.
- Open the email you want to share and click
at the top right. - Select Create Link. Now the link is copied to clipboard. You can also access the link by clicking the shared email.
- Open the email you want to share and tap at the top right.
- Select Create Link. Now the link is copied to clipboard. You can also access the link by tapping
the shared email.
- Open the message you want to share and tap
at the top right of the email. - Select Create Link. Now the link is copied to clipboard. You can also access the link by tapping the shared email.
Currently, the email order in Threads cannot be changed. To be on the same page, let us explain why and how it works this way.
Your emails are grouped in threads based on the email subject. Spark displays the latest emails at the bottom of the thread, and the oldest messages are located at the top. However, when you open a thread, new messages are displayed first- you don't need to scroll.
There is no way to change the order of the emails in the threads due to the specific design we intend to keep in Spark.
If we change the email order now, such crucial features of Spark as private team comments and shared threads will stop functioning properly.
If it’s crucial to change the email order for your workflow, please share your feedback with us. Our developers will review your comments if considering the improvement to change the email order in threads.
Currently, Threads cannot be disabled because Spark’s unique features are based on the thread view.
We’re not planning to add the option to disable threads because such crucial features of Spark as private team comments and shared threads will stop functioning properly.
However, if your workflow relies on individual emails rather than threads, please share your feedback. Our developers will review your comments if considering the improvement to disable the email threads.
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Change password
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Change an email for sync
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Add more accounts
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Remove an account
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Add an alias
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Avatars
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Notifications
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Enable Dark Mode
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Font used in Spark
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Change advanced settings
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Remove all my data from Spark
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Other
- Add Button
You can change your email account password on the web page of your provider. Please note: this is not an option in Spark.
Here are instructions on how to change the password for the most popular email providers:
When you open Spark after changing the password, the app asks you to log in again to update your login credentials.
1. Click Spark at the top left of your screen.
2. Preferences > Account. Select Add Account.
3. Choose your email provider. If you don’t see it on the list, click Set Up Account Manually.
4. Follow the onscreen instructions to sign in.
If you set up an account manually and need additional settings, click Additional Settings. Here, you can choose ports, email server, and the type of protection.
5. Your email provider will ask if you allow Spark to access your account. Click Allow or Agree.
1. Tap the menu icon at the top left.
2. Open Settings. Tap Email Accounts > Add Account.
3. Choose your email provider. If you don’t see it on the list, tap Set Up Account Manually.
4. Follow the onscreen instructions to sign in. If you set up an account manually and need additional settings, tap Open Advanced Settings. Here, you can choose ports, email server, and the type of protection.
5. Your email provider will ask if you allow Spark to access your account. Tap Allow or Agree.
1. Tap the menu icon at the top left.
2. Open Settings. Tap Email Accounts > Add Account.
3. Choose your email provider. If you don’t see it on the list, tap Other.
4. Follow the onscreen instructions to sign in. If you set up an account manually and need additional settings, tap Open Advanced Settings. Here, you can choose ports, email server, and the type of protection.
5. Your email provider will ask if you allow Spark to access your account. Tap Allow or Agree.
More details: https://support.readdle.com/spark/getting-started/add-more-email-accounts-to-spark
Please note: removing an account from Spark won’t delete your emails as they are saved on the email server. You can always add your account again and continue working with your emails. To remove an account from Spark:
1. Click Spark at the top left of your screen.
2. Go Preferences > Accounts.
3. Click on the account you want to delete and select the minus sign at the bottom.
4. In the pop-up message, tap Delete.
If you try to delete an email account used as your email for sync, you'll receive a warning from Spark. When you remove your email for sync, you'll be also logged out from the other email accounts you added to Spark.
1. Tap the menu icon at the top left.
2. Open Settings > Mail Accounts.
3. Tap the account you want to delete, scroll to the bottom and select Remove Account.
4. In the pop-up message, tap Delete.
1. Tap the menu icon at the top left.
2. Open Settings > Mail Accounts.
3. Tap the account you want to delete, scroll to the bottom and select Remove Account.
4. In the pop-up message, tap Delete.
More details: https://support.readdle.com/spark/getting-started/how-can-i-remove-an-email-account-from-spark
Before adding an alias to Spark, please set up it in the settings of your email provider. Then, add it to Spark by following these steps:
1. Click Spark at the top left of your screen.
2. Select Accounts and click on the needed account.
3. Click Alias at the top.
4. To add a new alias, click on the plus icon at the bottom.
5. Enter your alias name and email address. They should be the same as in the settings of your email provider.
While composing an email, click on your email address in the From: field and select your alias to use with this email.
1. Tap the menu icon at the top left.
2. Open Settings > Mail Accounts.
3. Tap the needed account.
4. Select Add alias.
5. Type your alias name and email address. They should be the same as in the settings of your email provider.
6. Tap Save.
While composing an email, tap your email address at the top and select your alias to use it with this email.
1. Tap the menu icon at the top left.
2. Tap Settings at the bottom.
3. Go to Mail Accounts and select the needed account.
4. Tap Add Alias.
5. Type your alias name and email address. They should be the same as in the settings of your email provider.
6. Tap Save.
To make an alias your default email address, open Settings > Mail Accounts > Default Email Address and select your alias.
Note: The default email address appears in the From: field only when you compose a new email. It isn't applied automatically when you reply to an email in an existing thread.
More details: https://support.readdle.com/spark/sending-emails/set-up-an-email-alias
Enable Avatars
1. Go Preferences > General > Appearance > Show avatars.
2. Tick In the Mail List / Inside the Email Viewer or both.
Disable Avatars
1. Go Preferences > General > Appearance >Show avatars.
2. Untick In the Mail List and Inside the Email Viewer.
Enable Avatars
- Go Settings > Personalization > Appearance.
- Toggle the grey switch next to Show Avatars.
Disable Avatars
1. Go Settings > Personalization > Appearance.
2. Toggle the blue switch next to Show Avatars.
Enable Avatars
- Go Settings > Themes.
- Enable the Show Avatars toggle.
Disable Avatars
- Go Settings > Themes.
- Disable the Show Avatars toggle.
More details: https://support.readdle.com/spark/manage-your-inbox/avatars-in-spark
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Enable/Disable notifications for a particular account
-
Custom notification rules ( DnD, VIP notifications)
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Other
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There are three types of notifications in Spark:
All — get a notification for every incoming message.
Smart — mutes strangers and automated emails. People you reply to are considered important, and Spark notifies you about their emails.
No Notifications — you don’t receive any notifications.
Spark allows you to choose different notification types for different email accounts, learn how to do it here: https://support.readdle.com/spark/getting-started/customize-notifications?from_search=51068759
1. Click Spark at the top left of your screen.
2. Open Preferences > General.
3. Under Dark Theme support, select one of the options:
According to System Preferences is a default setting. It means Spark switches to the Dark or Light Theme depending on the appearance you choose in System Preferences of your Mac.
Always use Dark theme means Spark always has the darkened interface enabled, even if your Mac uses the default Light theme.> General.
Always use Light theme makes Spark always use the Light theme, even if you enable the Dark Theme on your Mac via System Preferences.
Note: The Dark Mode doesn’t affect HTML emails as newsletters; they are displayed as usual.
- Tap the menu icon at the top left.
- Open Settings > Personalization > Appearance.
- Tick one of the options:
-Light
-Dark
-System (Spark will adapt its look depending on the system settings on your iPhone or iPad. For example, when you set a system-wide Dark Mode, Spark automatically turns on the Dark color scheme.)
-True Black (Black Color Scheme that’s especially beneficial on OLED screens for the battery conscious.)
1. Tap the menu icon at the top left.
2. Tap Settings > Themes.
3. Pick one of the options:
-Classic theme
-Light theme
-Dark theme
-Battery Saver
If your device is running Android 10, you can tick System, and Spark will switch to the Light or Dark theme depending on your system settings.
-
Font for reading emails
-
Font in the email composer
- Add Button
To change the system-wide font size, go to your iPhone or iPad Settings > Display and Brightness > Text Size. Spark will fetch the settings and adjust automatically.
To do it on Android, go Settings> Accessibility > Font size.
Note: Currently, this is not an option for macOS devices. As a workaround let us share these steps: Go to System Preferences > Accessibility > Zoom > enable 'Use scroll gesture with modifier keys to zoom' > add CMD as a modifier key.
Spark for Mac and iOS allows you to select the font and font-size while composing an email.
To change the email font, please make sure you have Spark version 2.3.4 or newer. If the app hasn’t updated automatically, open the App Store > Updates, find Spark and select Update.
Note: Spark for Android currently doesn’t support font editing, but we’ll add this feature in the future.
- In the email composer, click on the Text Style icon
at the bottom right. - Select the text and choose the font and font size on the toolbar. Spark remembers your choice for all future emails. The selected font and font size become the default until you change them.
If you want to remove formatting, select the text and click on the Remove style icon on the toolbar. By default, Spark uses San Francisco, 14 in the email composer.
- In the email composer, tap the Text Style icon
at the bottom. - Select the text and tap .
- Choose the desired font and font size. Spark remembers your choice for all future emails. The selected font and font size become default until you change them.
To remove formatting, select the text, scroll the toolbar to the right, and tap the Remove Style icon 
. By default, Spark uses SF Pro Text, 16 in the email composer.
Spark also allows you to change the text and highlight color as well as create lists and indents. Learn more about rich text formatting options.
The advanced settings for an email account you added manually can be changed on the web page of your email server. Please note: this is not an option in Spark.
If you have changed the advanced settings and there are issues with this account in Spark, please remove the account from Spark and add it again with new server settings.
More details: https://support.readdle.com/spark/getting-started/can-i-change-advanced-settings-for-a-custom-account
You can remove your data from Spark anytime you wish. Here’s how:
Click Spark > Preferences > Remove My Data From Spark.
Open Settings, tap your email address at the top and select Remove My Data From Spark.
Go to Settings, select your email address and tap Remove My Data From Spark.
To start the data deletion process under GDPR or CCPA or request a copy of all data associated with your specific email account, please send an email at dpo@readdle.com.
Check out our article "Spark Email Privacy: Everything you Need to Know"
Handling spam is an increasingly present part of the email delivery process. To find out what spam is and how it is being detected and blocked, check out the "How spam is handled in Spark" article.
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Connecting my account
-
Can't reach the server message
-
Sending emails
-
Email is displayed incorrectly
-
The Badge number is wrong
-
Spam
-
Push notifications
-
Smart search
-
Contact suggestions
-
Spark crashes
-
Apple Watch
-
Other
- Add Button
-
Gmail
-
iCloud
-
Outlook
-
Office 365
-
Exchange
-
Yahoo
-
Kerio Connect
-
POP3 account
-
Other email provider
- Add Button
-
Yes
-
No
- Add Button
The authorization may fail because of incorrect time settings (e.g. the actual time is 19:40 and it's 19;35 in your device settings)
Please set the actual time and try to connect your account again.
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It helped, thanks.
-
I have the actual time but can't connect to my account.
- Add Button
-
Yes
-
No
-
I'm not sure
- Add Button
Please Enable IMAP by following the steps below and try to connect to your account again.
1. Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP.
2. Under IMAP access, click Enable IMAP.
3. Open the Labels tab and make sure that for System labels the Show in IMAP option is selected.
Note: If for your G Suite account you don't have Forwarding and POP/IMAP tab or the IMAP access option to select, then most probably the administrator of your account has disabled this protocol on the server’s side. To enable it, please contact your G Suite admin.
Your administrator is someone associated with your company, not Google.
The G Suite admin might be:
- The person who gave you your username or email account.
- Someone in your IT department or Help desk (at a company or school).
- The person who manages your email service or web site (in a small business or club).
-
It helped, thanks.
-
IMAP is enabled but the issue isn't resolved.
- Add Button
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator of your network if the access to Gmail and Spark (as the third-party email application) is allowed.
Alternatively, you can try to connect your Gmail account using a different network.
If you live in China, you may have issues with connecting to a Google account due to the firewall enabled in your country. Our team is working on a solution to make Spark available for you.
-
It helped, thanks.
-
It's not my case.
- Add Button
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Yes
-
No
- Add Button
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It helped, thanks.
-
It didn't help.
- Add Button
Try to log into your Google account in a browser
Go to the Gmail webpage and enter your email and password to sign in. If you can sign in to your account in a browser, try to do it again in Spark.
-
It helped, thanks.
-
I can sign in to the browser but can't in Spark.
-
I can sign in neither in the browser nor in Spark.
- Add Button
Try to log into your Google account in a browser:
Go to the Gmail webpage and enter your email and password to sign in. If you can sign into your account in a browser, try to do it again in Spark.
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign neither in browser nor in Spark.
- Add Button
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator of your network if the access to Gmail and Spark (as the third-party email application) is allowed.
Alternatively, you can try to connect your Gmail account using a different network.
If you live in China, you may have issues with connecting to a Google account due to the firewall enabled in your country. Our team is working on a solution to make Spark available for you.
-
It helped, thanks.
-
It's not my case.
- Add Button
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Yes
-
No
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
I can sign in to my account in the browser but can't in Spark.
-
I can sign in neither in the browser nor in Spark.
- Add Button
Try to log into your Google account in a browser:
Go to the Gmail webpage and enter your email and password to sign in. If you can sign into your account in a browser, try to do it again in Spark.
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign in neither in Spark nor in browser.
- Add Button
Please check if IMAP is enabled by following the steps below and try to connect to your account again.
1. Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP.
2. Under IMAP access, Enable IMAP option should be chosen.
3. Open the Labels tab and make sure that for System labels the Show in IMAP option is selected.
Note: If for your G Suite account you don't have Forwarding and POP/IMAP tab or the IMAP access option to select, then most probably the administrator of your account has disabled this protocol on the server’s side. To enable it, please contact your G Suite admin.
Your administrator is someone associated with your company, not Google.
The G Suite admin might be:
- The person who gave you your username or email account.
- Someone in your IT department or Help desk (at a company or school).
- The person who manages your email service or web site (in a small business or club).
-
It helped, thanks.
-
IMAP is enabled but the issue isn't resolved.
- Add Button
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator of your network if the access to Gmail and Spark (as the third-party email application) is allowed.
Alternatively, you can try to connect your Gmail account using a different network.
If you live in China, you may have issues with connecting to a Google account due to the firewall enabled in your country. Our team is working on a solution to make Spark available for you.
-
It helped, thanks.
-
It's not my case.
- Add Button
-
Yes
-
No
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
I can sign in to my account in the browser but can't in Spark.
-
I can sign in neither in the browser nor in Spark.
- Add Button
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign in neither in browser nor in Spark.
- Add Button
Did you receive an error asking you to enable the IMAP protocol?
-
Yes
-
No
-
I'm not sure
- Add Button
Please Enable IMAP by following the steps below and try to connect to your account again.
1. Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP.
2. Under IMAP access, click Enable IMAP. *picture*
3. Open the Labels tab and make sure that for System labels the Show in IMAP option is selected. *picture*
Note: If for your G Suite account you don't have Forwarding and POP/IMAP tab or the IMAP access option to select, then most probably the administrator of your account has disabled this protocol on the server’s side. To enable it, please contact your G Suite admin.
Your administrator is someone associated with your company, not Google.
The G Suite admin might be:
- The person who gave you your username or email account.
- Someone in your IT department or Help desk (at a company or school).
- The person who manages your email service or web site (in a small business or club).
-
It helped, thanks.
-
IMAP is enabled but the issue isn't resolved.
- Add Button
-
Yes
-
No
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
Try to log into your Google account in a browser:
Go to the Gmail webpage and enter your email and password to sign in. If you can sign into your account in a browser, try to do it again in Spark.
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign in neither in browser nor in Spark.
- Add Button
-
It helped, thanks.
-
It didn't help,
- Add Button
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign in neither in browser nor in Spark.
- Add Button
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator of your network if the access to Gmail and Spark (as the third-party email application) is allowed.
Alternatively, you can try to connect your Gmail account using a different network.
If you live in China, you may have issues with connecting to a Google account due to the firewall enabled in your country. Our team is working on a solution to make Spark available for you.
-
It helped, thanks.
-
It's not my case.
- Add Button
-
Yes
-
No
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign in neither in browser nor in Spark.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign in neither in browser nor in Spark.
- Add Button
Please check if IMAP is enabled by following the steps below and try to connect to your account again.
1. Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP.
2. Under IMAP access, Enable IMAP option should be chosen.
3. Open the Labels tab and make sure that for System labels the Show in IMAP option is selected.
Note: If for your G Suite account you don't have Forwarding and POP/IMAP tab or the IMAP access option to select, then most probably the administrator of your account has disabled this protocol on the server’s side. To enable it, please contact your G Suite admin.
Your administrator is someone associated with your company, not Google.
The G Suite admin might be:
- The person who gave you your username or email account.
- Someone in your IT department or Help desk (at a company or school).
- The person who manages your email service or web site (in a small business or club).
-
It helped, thanks.
-
IMAP is enabled but the issue isn't resolved.
- Add Button
-
Yes
-
No
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
Try to log into your Google account in a browser:
Go to the Gmail webpage and enter your email and password to sign in. If you can sign into your account in a browser, try to do it again in Spark.
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign in neither in browser nor in Spark.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
I can sign in to my account in browser but can't in Spark.
-
I can sign in neither in browser nor in Spark.
- Add Button
If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.
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It helped, thanks.
-
It's not my case.
- Add Button
-
It helped, thanks.
-
It's not my case.
- Add Button
One can add an iCloud account to Spark only using the email address with the @icloud.com, @me.com or @mac.com domain name.
This address can differ from your Apple ID email address. Please make sure your email address ends with @icloud.com, @me.com or @mac.com
-
My email address ends with @icloud.com, @me.com or @mac.com domain name.
-
My email address ends with another domain name.
- Add Button
Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use password you generate on the Apple ID webpage and paste into the password field to log into Spark.
To generate an app-specific password, make sure you have two-factor authentication enabled:
1. Open System Preferences on your Mac.
2. Go to iCloud > Account Details.
3. Click Security at the top.
4. Make sure two-factor authentication is on. Otherwise, click Turn On Two-Factor Authentication.
-
It helped, thanks.
-
I already use an app-specific password but the issue persists.
- Add Button
Please make sure you add your iCloud email address, not an iCloud alias. You can check your email address in Mail on iCloud.com (click on the Settings icon at the bottom right > Preferences > Accounts).
In case you are trying to connect your Alias, we would recommend adding your main iCloud account to the Spark app first > open Spark Preferences > Accounts > tap on your iCloud account > Alias > Click ‘+’ to add a new alias > connect your Alias here.
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It helped, thanks.
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It's not my case.
- Add Button
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It helped, thanks.
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It didn't hep.
- Add Button
Please use the tab of your email provider to log in to Spark instead of the iCloud tab.
e.g. if your email address ends with @gmail.com, use the google tab while adding your account to Spark.
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Yes.
-
My email address ends with another domain mail.
- Add Button
-
It helped, thanks.
-
It's not my case.
- Add Button
If you’ve turned two-step verification on, you need to enter an additional security code when signing in. Outlook can send you a verification code via a text message, a call, an authenticator app, or your alternate email address. Make sure you enter the exact code you receive.
You can check and manage the two-step verification method in the Security settings of your Microsoft account.
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It helped, thanks.
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It didn't help.
- Add Button
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It helped, thanks.
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It didn't help.
- Add Button
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It helped, thanks.
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It didn't help.
- Add Button
Please contact our Support Team by choosing "Yes' under the question below.
Make sure your account supports IMAP/SMTP or check if it supports EWS by following these instructions or contacting the IT administrator at your organisation. Also, make sure that basic authentication is allowed and the server has the 2007 Service Pack 1 or newer.
Spark doesn’t support POP3 protocols.
-
My account uses POP3 protocol and/or my server has an older version.
-
My account supports IMAP/SMTP or EWS and the server has the 2007 service pack or newer.
- Add Button
Please try to use another network to add your account. Sometimes employees are banned from logging into their work accounts outside the office- ask your administrator if this is a restriction.
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It helped, thanks.
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It didn't help.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
Please contact our Support Team by choosing "Yes' under the question below.
Make sure your account supports IMAP/SMTP or check if it supports EWS by following these instructions or contacting the IT administrator at your organisation. Also, make sure that basic authentication is allowed and the server has the 2007 Service Pack 1 or newer.
Spark doesn’t support Exchange ActiveSync and POP3 protocols.
-
My account uses Exchange ActiveSync or POP3 protocol and/or my server has an older version.
-
My account supports IMAP/SMTP or EWS and my server has the 2007 Service Pack 1 or newer.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
Please contact our Support Team by choosing "Yes' under the question below.
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
Please contact our Support Team by choosing "Yes' under the question below.
-
Yes
-
No
- Add Button
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It helped, thanks.
-
It didn't help.
- Add Button
Please contact our Support Team by choosing "Yes' under the question below.
Please contact our Support Team by choosing "Yes' under the question below.
Make sure if your email server:
1) supports IMAP or EWS protocol. Spark works only with IMAP or EWS accounts and doesn’t support POP3 protocol.
2) supports a secure connection — Spark allows only SSL or STARTTLS protection.
3) successfully performs SMTP authorization — Spark doesn’t set up an account when either the incoming or outgoing connection fails the authentication test.
You can check these settings on the web page of your email server or by contacting your network administrator.
-
My email server meets the requirements.
-
My email server doesn't meet all the requirements.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if access to Spark (as the third-party email application) or Google (Spark uses its servers) is allowed.
Alternatively, you can try to connect your account using a different network.
-
It helped, thanks.
-
It didn't help.
- Add Button
Please contact our Support Team by choosing "Yes' under the question below.
Do you use a VPN?
-
Yes
-
No
- Add Button
If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.
-
It helped, thanks.
-
It didn't help.
- Add Button
-
It helped, thanks.
-
It didn't help.
- Add Button
-
My account fails to connect while logging in via browser.
-
I can connect via browser and still have the same issue in Spark.
- Add Button
-
Everything works but pop-up annoys me.
-
I have issues with sending/receiving emails.
- Add Button
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if the access to Spark (as the third-party email application) is allowed. Alternatively, you can try to connect to a different network.
-
It helped, thanks.
-
It didn't help.
- Add Button
-
My account fails to connect while logging in via browser.
-
I can connect via browser and still have the same issue in Spark.
- Add Button
-
Everything works but pop-up annoys me.
-
I have issues with sending/receiving emails.
- Add Button
- Click Spark at the top left of your screen.
- Open Settings.
- Tick Detailed Logging.
- Open the email which isn’t displayed correctly.
- Click More on the top toolbar.
- Select Tools > Re-parse.
- Open this email again. If it still looks corrupted, select More
> Tools > Send message data. - In your message to our support team, describe the issues you have with this email.
- Click Send and we’ll get back to you soon.
- Tap the menu icon
at the top left. - Select Settings > Support > Diagnostics.
- Enable the 'Detailed' and 'Connection' Logging toggles.
- Open the problem email.
- Tap More at the bottom right.
- Scroll to the right, select Tools > Re-parse.
- Open this email again. If re-parsing hasn’t helped, tap More
> Tools > Send message data. - In your message, please specify the issues you have with this email.
- Send the email and we’ll get in touch soon.
- Tap the menu icon
at the top left. - Select Settings > Support > Diagnostics.
- Enable the 'Detailed' and 'Connection' Logging toggles.
- Open the email you have issues with.
- Tap More
at the top right. - Select Tools > Re-parse.
- Open the problem email again. If it still looks wrong, tap More
at the top right of this email and select Tools > Send message data. - In your message to our support team, specify the issues you have with this email.
- Send the email and we’ll get in touch to fix your problem as soon as possible.
-
-
There are no unread emails, but the badge shows a certain number.
-
There are unread messages, but the badge doesn't show any.
-
The badge number differs from the actual number of unread emails.
- Add Button
follow the steps: try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please mark them as read (you can se batch actions to do it faster). Now, the badge count should be correct.
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It helped, thanks.
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It didn't help.
- Add Button
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Yes
-
No
- Add Button
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It helped, thanks.
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It didn't help.
- Add Button
Mac:
- Click Spark at the top left of your screen.
- Open Preferences.
- Tick Detailed Logging.
- Wait for the badge to show an incorrect number again and make screenshots.
- Launch Spark and click Help at the top left of the screen.
- Select Send Feedback.
- A new email window with the attached logs will appear will appear. In the Subject: line, write “Incorrect badge count.”
- Attach screenshots of the issue.
- Send the email and our team will contact you soon.
iOS:
- Tap the menu icon
at the top left. - Open Settings > Support.
- Enable the Detailed Logging toggle.
- Wait for the issue to happen and make a screenshot of the badge and your inbox.
- Open Settings > Support > Send Feedback.
- A new email window with the attached logs will appear. In the Subject: line, write “Incorrect badge count.”
- Attach screenshots of the issue.
- Send the email and we’ll get in touch to help you.
Note: The logs may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
- Click Spark at the top left of your screen.
- Open Preferences.
- Tick Detailed Logging.
- Wait for the badge to show an incorrect number again and make screenshots.
- Launch Spark and click Help at the top left of the screen.
- Select Send Feedback.
- A new email window with the attached logs will appear will appear. In the Subject: line, write “Incorrect badge count.”
- Attach screenshots of the issue.
- Send the email and our team will contact you soon.
- Tap the menu icon at the top left.
- Open Settings > Support > Diagnostics.
- Enable the Detailed Logging toggle.
- Wait for the issue to happen and make a screenshot of the badge and your inbox.
- Open Settings > Support > Diagnostics > Send Diagnostics Information.
- A new email window with the attached logs will appear. In the Subject: line, write “Incorrect badge count.”
- Attach screenshots of the issue.
- Send the email and we’ll get in touch to help you.
Note: The logs may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
Please make sure the badges in Spark are enabled for all your accounts by following these steps:
1.Click Spark at the top left of your screen.
2.Select Preferences > Notifications > Badges.
3.Tick Enable dock icon badge.
4.Select one of the options in the Dock count section. To see badges only for unread emails, choose New Messages Only. To see badges for all emails in your inbox, choose Whole Inbox.
5.Tick the email addresses you want to use badges with.
1.Tap the menu icon at the top left.
2.Open Settings > Badges.
3.Enable the Show Badge toggle.
4.Enable the toggle for the email addresses you want to use badges with.
5.To see badges only for unread emails, tick New Messages Only. To see badges for all emails in your inbox, tick Whole Inbox.
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It helped, thanks.
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It didn't help.
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Check if notifications are enabled for the accounts you want to use badges with:
1. Open Preferences > Notifications.
2. Click on the needed account on the left.
3. Make sure either All or Smart option is ticked.
1. Open Settings > Mail Accounts > [your account] > Notification Preferences.
2. Make sure either All or Smart option is enabled.
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It helped, thanks.
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It didn't help.
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- Click Spark at the top left of your screen.
- Open Preferences.
- Tick Detailed Logging.
- Wait for the badge to show an incorrect number again and make screenshots.
- Launch Spark and click Help at the top left of the screen.
- Select Send Feedback.
- A new email window with the attached logs will appear will appear. In the Subject: line, write “Incorrect badge count.”
- Attach screenshots of the issue.
- Send the email and our team will contact you soon.
- Tap the menu icon at the top left.
- Open Settings > Support > Diagnostics.
- Enable the Detailed Logging toggle.
- Wait for the issue to happen and make a screenshot of the badge and your inbox.
- Open Settings > Support > Diagnostics > Send Diagnostics Information.
- A new email window with the attached logs will appear. In the Subject: line, write “Incorrect badge count.”
- Attach screenshots of the issue.
- Send the email and we’ll get in touch to help you.
Note: The logs may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
Please make sure the badges in Spark are enabled for all your accounts by following these steps:
1.Click Spark at the top left of your screen.
2.Select Preferences > Notifications > Badges.
3.Tick Enable dock icon badge.
4.Select one of the options in the Dock count section. To see badges only for unread emails, choose New Messages Only. To see badges for all emails in your inbox, choose Whole Inbox.
5.Tick the email addresses you want to use badges with.
1.Tap the menu icon at the top left.
2.Open Settings > Badges.
3.Enable the Show Badge toggle.
4.Enable the toggle for the email addresses you want to use badges with.
5.To see badges only for unread emails, tick New Messages Only. To see badges for all emails in your inbox, tick Whole Inbox.
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It helped, thanks.
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It didn't help.
- Add Button
Check if notifications are enabled for the accounts you want to use badges with:
1.Open Preferences > Notifications.
2.Click on the needed account on the left.
3.Make sure either All or Smart option is ticked.
1.Open Settings > Mail Accounts > [your account] > Notification Preferences.
2.Make sure either All or Smart option is enabled.
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It helped, thanks.
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It didn't help.
- Add Button
- Click Spark at the top left of your screen.
- Open Preferences.
- Tick Detailed Logging.
- Wait for the badge to show an incorrect number again and make screenshots.
- Launch Spark and click Help at the top left of the screen.
- Select Send Feedback.
- A new email window with the attached logs will appear will appear. In the Subject: line, write “Incorrect badge count.”
- Attach screenshots of the issue.
- Send the email and our team will contact you soon.
- Tap the menu icon at the top left.
- Open Settings > Support > Diagnostics.
- Enable the Detailed Logging toggle.
- Wait for the issue to happen and make a screenshot of the badge and your inbox.
- Open Settings > Support > Diagnostics > Send Diagnostics Information.
- A new email window with the attached logs will appear. In the Subject: line, write “Incorrect badge count.”
- Attach screenshots of the issue.
- Send the email and we’ll get in touch to help you.
Note: The logs may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
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Mac
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iOS/Android
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It helped, thanks.
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I don't receive push notifications while Spark is running.
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First, please check the notification settings on your Mac:
- Open System Preferences > Notifications.
- Select Spark on the list.
- Tick the preferences you wish.
Next, check if you have enabled notifications in Spark:
- Launch the app and click Spark at the top left of your screen.
- Go to Preferences > Notifications.
- Select the needed account on the left.
- Tick All or Smart.
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It helped, thanks.
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It didn't help.
- Add Button
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It helped, thanks.
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It didn't help.
- Add Button
First, check the notification settings on your Mac:
- Open System Preferences > Notifications.
- Select Spark on the list.
- Tick the preferences you wish.
Next, check if you have enabled notifications in Spark:
- Launch the app and click Spark at the top left of your screen.
- Go to Preferences > Notifications.
- Select the needed account on the left.
- Tick All or Smart.
First, see if Spark is allowed to send notifications on your iPhone or iPad:
- Open the Settings app.
- Go to Notifications > Spark.
- Enable the Allow Notifications toggle and choose the other options of your choice.
Now, make sure you set up notifications in Spark:
- Launch Spark and tap the menu icon
at the top left. - Open Settings > Notifications.
- In the Notification Type section, tap the needed email account.
- Tick All or Smart.
First, make sure notifications for Spark are enabled in the Settings app on your device:
- Open Settings > Apps & Notifications > Notifications.
- Find Spark and make sure its notifications are turned on.
The settings may vary by device and the particular Android version. Check this article for more details.
Now, check your notification preferences in Spark:
- Tap the menu icon at the top left.
- Tap Settings
. - Select Notifications.
- In the Notification Type section, tap one of your accounts.
- Choose All or Smart.
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It helped, thanks.
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It didn't help.
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It helped, thanks.
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Yes
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No
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Yes
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No
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It helped, thanks.
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My issue doesn't relate to this info.
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For non-Gmail accounts, Spark searches in Inbox and Archive by default. To look for emails in another folder, please specify its name in your search query. It can be a standard folder like Drafts or a custom folder you created.
Type “in” and the folder name in the search field and enter a word or phrase you’re looking for. For example, “partnership in sent.”
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It helped, thanks.
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It didn't help.
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Yes
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No
- Add Button
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It helped, thanks.
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My issue doesn't relate to this info.
- Add Button
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There is an outdated or misspelled email address.
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Information from two different contacts is merged.
- Add Button
To delete a wrong contact suggestion while composing an email in Spark for Mac, tap the cross icon near this email address.
In Spark for iOS, swipe a contact suggestion from right to left and tap Delete.
Spark for Android currently doesn’t support editing or deleting the autofill suggestions, but we’ll add this feature soon. Now, you can use a workaround to exclude irrelevant emails from contact suggestions.
Delete all emails from (or sent to) the contact you’d like to remove:
- Tap the search icon at the top right.
- Type “from” or “to” and enter the email address you want to delete from contact suggestions.
- Long tap any email in the search results.
- Tap Select All at the bottom.
- Choose at the top toolbar. If there’s no such option, tap the More icon at the top right and select Delete.
Now, resync the address book to make Spark update the autofill suggestions:
- Tap the menu icon at the top left.
- Tap Settings.
- Select Support > Resync Address Book.
- In a pop-up message, tap Resync.
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It helped, thanks.
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It didn't help.
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Freeze and crash
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Other
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I launched Spark on my phone and it solved the issue.
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Spark is launched on my phone but the issue persists.
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It helped, thanks.
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It didn't help.
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It helped, thanks.
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It didn't help.
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It helped, thanks.
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It didn't help.
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It helped, thanks.
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It didn't help.
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It helped, thanks.
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It didn't help.
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It helped, thanks.
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It didn't help.
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We are sorry you've experienced issues with the search bar on Big Sur. Our developers released the new Spark 2.9.10 update that addresses this issue.
To install the new version, please open the App Store > search for Spark > open Spark's page instead of Updates tab and install the update.
If the update is not working correctly for you, please contact us by choosing "Yes" under the question below.
We are sorry for the inconveniences caused. This issue is likely related to the Spark performance on macOS Big Sur. Our developers released the new Spark 2.9.10 update with optimizations for macOS Big Sur. Please update and check if the issue is resolved:
- Open the App Store and search for Spark.
- Open Spark's page instead of Updates tab and install the update.
If the update is not working correctly for you, please contact us by choosing "Yes" under the question below.
We are very sorry that you’ve faced such an issue with crashes while scrolling emails in Spark. We are glad to inform you that the issue is resolved in Spark 2.9.19. Spark 2.9.19 update has been recently released on the App Store and to install the new version, please do the following:
Open the App Store > search for Spark > open Spark’s page instead of the Updates tab and install the update. (You may also use the shortcut CMD+R to update the page when opening the App Store > Updates).
Thank you so much for understanding. If installing the new Spark version doesn't solve the problem, please contact us by choosing "Yes" under the question below.
There are temporary issues with the Google Services. You can check this information on the Google Workspace Status Dashboard or on Downdetector. Please wait until it is remedied and if any issues with your Gmail account persist in Spark, contact us by choosing "Yes" under the question below.
We are sorry about the troubles you are experiencing with using your iCloud account in Spark. There appears to be an iCloud Mail outage. You can check this information on the Apple System Status Page: https://www.apple.com/support/systemstatus/
We recommend that you try using your iCloud account in Spark a bit later once the Apple Team resolves the issue.
We are sorry you faced the issue with the wrong number of emails displayed in Inbox. The issue is resolved in Spark 2.9.22. Spark 2.9.22 update has been recently released on the App Store and to install the new version, please do the following:
Open the App Store > search for Spark > open Spark’s page instead of the Updates tab and install the update. (You may also use the shortcut CMD+R to update the page when opening the App Store > Updates).
Thank you so much for understanding. If installing the new Spark version doesn't solve the problem, please contact us by choosing "Yes" under the question below.
We are sorry you faced issues with your iCloud account in Spark. Our team has investigated the matter and it appears that there is an iCloud Mail outage at the moment. You can check this information on the Apple System Status Page: https://www.apple.com/support/systemstatus/
We kindly ask you to wait until the Apple Team resolves the issue.
We are sincerely sorry you faced the issue with Spark using a high amount of CPU. The issue occurred in the recent update, as well as some sync issues (the badge shows a new email, but it can be seen only in the individual inbox, not in the unified one) and difficulties with logging back into Spark after installing the update.
We are glad to inform you that our development team has fixed the issues in the latest update. Please update Spark and check if it resolved the issues.
Thank you for your patience and understanding.
We are sorry for the trouble caused. The issue occurred in the recent update, as well as some sync issues (the badge shows a new email, but it can be seen only in the individual inbox, not in the unified one) and high CPU usage. We are glad to inform you that our development team has fixed the issues in the latest update. Please update Spark and check if it resolved the issues.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
At Spark Mail Limited, we take your privacy seriously. We don’t sell or unlawfully share your personal data with any third parties and Spark is fully compliant with all GDPR and CCPA requirements.
Check out our article covering all privacy questions we frequently receive from you: https://support.readdle.com/spark/privacy/privacy-explained, or view Spark Privacy Policy, which explains how we treat your data to provide safety for your data. The latter can be found on our website and directly via Spark Settings > Privacy Policy.