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    Shared Threads: Discuss Emails With Your Team

    November 17th, 2020

    Sometimes you need to get additional information from your teammates to answer an important email. Forwarding an email doesn’t work well, especially when you need to discuss it with multiple people. There is a better way to collaborate. In Spark for Teams, you can share an email with your colleagues to discuss it together privately in the comments.

    Why use shared threads:

    • Ask your teammates for help with answering an email
    • Quickly get all the information and documents needed for a reply
    • Share and discuss valuable insights and feedback from your clients

    Share an email

    The people you share the email with have to use Spark and be the members of your team. Otherwise, they will receive an invitation to join your team and will need to download Spark if they don’t have it.

    Mac OSiOSAndroid
    1. Open the email you want to share and click   at the top right.
    2. Choose the members of your team you want to share the email with. Start typing names or email addresses to find people faster.
    3. To share an email with all your teammates, select The Entire Team.
    4. Tick Share new emails to automatically share all future emails in this thread.
    5. Click Invite people.

    Note: If you have multiple teams, choose the one you need by clicking on the team’s name at the top.

    Shared conversation enables you to discuss the email privately with selected team members. The email’s sender or other people from your team won’t see any comments.

    To mention a person in your comment, type @ and choose a team member from the list. Start typing the name or email address to find the right person faster. The team member you mention will get a notification

    All your shared emails are located in the Shared folder on the sidebar. If there is no such folder, click More on the sidebar and select Shared.

    You can always add more people to the already shared thread:

    1. Open the email in the Shared folder.
    2. Click   at the top right
    3. Start typing a name or an email address and select people from the list
    4. Select Invite people
    1. Open the email you want to share and tap   at the top right.
    2. Tap Share Conversation.
    3. If you have multiple teams, tap the team name at the top and select the needed one.
    4. Start typing a teammate 's name or email address and select a person from the list.
    5. Tap Share at the top right.

    Now, you can chat with your teammates in the comments under this email. The discussion is private: The email’s sender or other people from your team won’t see any comments.

    To mention a person in your comment, type @ and choose a team member from the list. Start typing the name or email address to find the right person faster. The team member you mention will get a notification.

    All your shared emails are located in the Shared folder on the sidebar. If there is no such folder, select Edit list on the sidebar and tap the plus sign near Shared.

    You can always add more people to the already shared thread:

    1. Open the email in the Shared folder.
    2. Tap a collaborator’s avatar at the top right.
    3. In the Add people field, start typing a name or an email address and select people from the list.
    4. Tap Share.
    1. Open the email you want to share and tap   at the bottom right.
    2. Tap Share Conversation.
    3. If you have multiple teams, tap the team’s name at the top and select the needed one.
    4. Start typing names or email addresses and choose your teammates from the list.
    5. Tap Share.

    Now, you can chat with your teammates in the comments under this email. The discussion is private: The email’s sender or other people from your team won’t see any comments.

    To mention a person in your comment, type @ and choose a team member from the list. Start typing the name or email address to find the right person faster. The team member you mention will get a notification.

    All your shared emails are located in the Shared folder on the sidebar. If there is no such folder, open Settings > Personalization > Add New and select Shared.

    You can always add more people to the already shared thread:

    1. Open the email in the Shared folder.
    2. Tap a collaborator’s avatar at the bottom right.
    3. In the Invite people field, start typing a name or an email address and select people from the list.
    4. Tap Share.

    Remove people from the conversation

    You can stop sharing an email with the selected team members or leave the thread someone shared with you. The person removed from the conversation can’t access the previously shared email in the Shared folder anymore until somebody invites the person back.

    Mac OSiOSAndroid
    1. Open the needed email in the Shared folder on the sidebar.
    2. Click   at the top right.
    3. Find the person you want to remove and click on the cross icon near their name.
    1. Open the needed email in the Shared folder on the sidebar.
    2. Tap a collaborator’s avatar at the top right.
    3. Find the person you want to remove and tap the cross icon near their name.
    1. Open the needed email in the Shared folder on the sidebar.
    2. Tap a collaborator’s avatar at the bottom right.
    3. Find the person you want to remove and tap the cross icon near their name.
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