There are two scenarios when Spark may suggest to you the wrong email address in the “To:”, “Cc:”, or “Bcc” fields. Please see your case and follow the instructions to solve the issue.
To delete a wrong contact suggestion while composing an email in Spark for Mac, tap the cross icon near this email address.
In Spark for iOS, swipe a contact suggestion from right to left and tap Delete.
Note: For Mac and iOS, this feature is available in Spark 2.1.6 or newer. If the app hasn 't updated automatically, open the App Store > Updates. Find Spark on the list and select Update.
Spark for Android currently doesn’t support editing or deleting the autofill suggestions, but we’ll add this feature soon. Now, you can use a workaround to exclude irrelevant emails from contact suggestions.
Delete all emails from (or sent to) the contact you’d like to remove:
Now, resync the address book to make Spark update the autofill suggestions:
In some cases, Spark may suggest a completely wrong email address when you compose an email. For example, when the "Tom Green " contact merges with the "email@example.com " email address which belongs to a different contact.
If you are experiencing this issue, we are ready to help you personally. Please send us the screenshots illustrating the issue from Spark and the screenshot with a correct contact information from the Contacts app. Follow the steps below to send the app logs to our team.
Note: Spark automatically attaches a .zip file with the application logs to this email. They are used only for our investigation. This file may contain sensitive personal data, but we assure you we treat it as confidential information.Read next: "Can't reach the server" Message