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    Contents
    • Spark Onboarding
      • Is Spark Available for Windows?
      • Sync Spark Across Multiple Devices
      • Change Your Email For Sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Email Storage and Backups
      • Connect Other Productivity Apps to Spark
      • Enable Notification Badges
      • Customize Notifications
      • Threads
      • Can I Change My Password In Spark?
      • How Can I Remove an Email Account From Spark?
      • Can I Change Advanced Settings For a Custom Account?
      • Set Spark as a default email client
    • Using Spark
      • Customize the sidebar
      • Turn on the Dark Mode in Spark
      • Customize your Smart Inbox
      • Manage emails with swipes
      • Set default browser and customize the email viewer
      • Compose an email
      • Use email templates
      • Schedule an email to send later
      • Manage email signatures
      • Attach a file to an email
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Email a group of contacts
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Create a Smart Folder
      • Use Smart Search
      • Snooze an Email
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How spam is handled in Spark
      • Answer Emails Using Quick Replies
      • Use Keyboard Shortcuts
      • Undo the Last Action
      • How can I print an email?
      • Change the Font for reading emails in Spark
      • How Can I Change the Language in Spark?
      • Use Gmail Labels
    • Spark for Teams & Billing
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Drafts: Write Emails Together With Your Team
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to Delegate an Email
      • How to Upgrade Spark to Premium
      • Shared Inboxes
    • Troubleshooting
      • Email Is Displayed Incorrectly
      • Wrong Contact Suggestions
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Can't Send Emails
      • The App Quits Unexpectedly
      • Remove Irrelevant Contact Suggestions
      • Issues with installing or updating Spark
      • Cannot Set Up a Custom Email Address
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Connect to a Gmail Account
      • Cannot Connect to an iCloud Account
      • Can't Connect to My Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Can’t Connect to a 126.com or 163.com Account
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
    • Calendars & Integrations
      • Enable and view calendars in Spark
      • Add an iCloud calendar to Spark
      • Create an event
      • Edit or delete an event
      • Change calendar notifications and appearance
      • What calendars can I use in Spark?
      • Trello & Spark
      • MeisterTask & Spark
      • Todoist & Spark
      • Asana & Spark
      • Apple’s Reminders & Spark
      • 2Do & Spark integration
      • OmniFocus
      • Things
      • Evernote
      • OneNote
      • Bear
      • Zoom
      • GoToMeeting
      • Google Meet & Spark
      • TickTick
      • Agenda
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us

    Spark Email Privacy: Everything you Need to Know

    October 15th, 2024

    At Spark Mail Limited, we believe privacy is a fundamental human right. That’s why we never sell your data. We are committed to creating amazing products that provide a safe and secure environment for tens of millions of our users. Being honest and transparent is one of our main principles. This article here is meant to better explain our principles and the Spark.

    First things first. We don’t sell or unlawfully share your personal data with any third parties. 

    Spark is fully GDPR and CCPA compliant. We take all the required security measures to protect your data. And you have the right to know how it’s used and ask to delete your data. 

    Now, we are happy to answer the most frequently asked questions.

    Jump to:
    • What is Spark’s business model?
    • Principles of working with our Customers’ Data
    • How email clients work and what data they collect
    • Where are Spark’s servers located? Are they safe?
    • How to remove data from Spark?
    • Wrapping up

    What is Spark’s business model?

    Our mission with Spark is to create an effortless and remarkable email experience for professionals and their teams. Spark’s business model is simple: It’s free for individual users, yet it makes money by offering Premium plans for teams and organizations. 

    Principles of working with our Customers’ Data

    We value the trust of our users and always rely on these principles while working with your data:

    1. Purpose limitation. Spark uses your data only to provide you with amazing services and features. Also, the Spark team is using the anonymized analytics in order to create better experiences and to optimize the product. We don’t use your data for any other purposes. 
    2. Data minimization. We won’t ask for more data than is needed to provide you with the service. We always delete your data once it’s no longer necessary.
    3. Honesty and transparency. We are always clear about what data we collect and why.
    4. Security. We use the recommended industry practices to keep your data safe.
    5. Respect for your rights. Spark is GDPR and CCPA compliant, and you have the right to get access to your data or require its deletion. We are committed to dealing with all privаcy requests promptly and transparently.

    How email clients work and what data they collect

    As an email client, Spark needs to have access to some of your data. It’s impossible to use an email app that can’t access your email account. We use your personal data only when it’s absolutely necessary to make Spark work as you expect. 

    Here are the cases when Spark needs to use your data:

    1. Read and send emails

    Spark needs to check and send emails from your email account. Otherwise, you won’t be able to read or compose emails in the app. This is how every email client works. 

    For services like Gmail, Outlook or Yahoo, we store an application-specific token. This means that we don’t have your actual password. You can revoke this access token at any moment from your email account on the web. For example, if you’re a Gmail user, you can do it . For services like AOL, Exchange and custom IMAP accounts, this access token is your email login and password. You can also create an app-specific password to connect your account to Spark (for example, it’s a must for iCloud accounts).

    All connections to our servers are protected with TLS. The servers' databases are encrypted, and to make things even more secure we additionally encrypt your password in the database. 

    2. Receive notifications

    To compose and send you notifications, Spark syncs the subject and a part of your message, encrypts this information and stores it on its secure servers. Encryption means that humans can’t read the contents of your message.

    The encryption key is saved locally on your device, so only you have access to it. As a step to minimize the amount of data we store, we delete this encrypted information from our servers in 4 hours after sending a notification as this data is no longer needed. 

    Spark requires the server-side processing to send you push notifications, so you don’t miss important emails. This is how the Apple Push Notification service works.

    3. Advanced email features

    The content of the emails you send and receive is stored on the server of your email account (Gmail, Outlook, Yahoo, etc.). 

    At the same time, Spark offers advanced email superpowers and  to let you and your colleagues share, draft, and discuss emails together. These features require our server-side email processing to work. All the information we store is encrypted.

    Here is the list of Spark’s advanced features that require the support of our servers:

    • Teams 
    • Shared Emails and comments
    • Shared Drafts
    • Shared Links
    • Delegation
    • Templates
    • Send Later 

    Spark offers the feature that lets you send an email on the chosen time. For example, when you schedule an email to be sent at 12 PM tomorrow, Spark encrypts your message and stores it till that time. After the message is sent, it’s instantly deleted from our servers.

    We’re on a mission to build the most powerful email client out there, and this absolutely requires the server-based features which our users love.

    Where are Spark’s servers located? Are they safe?

    To make everything as safe as possible, we don’t use our own servers. Instead, we rely on Google Cloud service, one of the most secure solutions available in the industry. Leading tech companies like PayPal, Twitter, and Atlassian also use Google Cloud to process user data.

    Our cloud infrastructure is hosted by Google in the US, which is fully SOC-2 and ISO 27001 certified. Google Cloud service is also covered by US-EU Privacy Shield and is therefore compliant with the EU GDPR.

    How to remove data from Spark?

    You can remove your data from Spark anytime you wish. Here’s how:

    • In Spark Classic, click Spark > Settings > Remove My Data From Spark.

    To start the data deletion process under GDPR or CCPA or request a copy of all data associated with your specific email account, please send an email at dpo@sparkmailapp.com.

    Wrapping up

    Our mission is to build the best email client for professionals and their teams. We believe that privacy is a fundamental human right, and we’re doing our best to double down on that.

    As an email client, Spark only collects and uses your data to let you read and send emails, receive notifications, and use advanced email features. We never sell user data and take all the required steps to keep your information safe.

    If you have any questions regarding Spark privacy, feel free to contact us.

    Read next: Remove data from Spark & request data copy or deletion
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    Features

    • Smart Inbox
    • Smart Search
    • Teams functionality
    • Spark Premium

    Company

    • About us
    • Terms of Service
    • Privacy Policy
    • Blog
    • Media Kit

    How To

    • Add an account
    • Customize Notifications
    • Manage Email Signatures
    • Create templates
    • Contact Support Team
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